With the Smart Returns App, Delivery drivers or Sales reps should have a better way to process returned orders to eliminate waste and to drive higher efficiency. This App helps improve delivery performance while increasing the customer loyalty. Reverse logistics are a major portion of Wholesale distributors and manufacturers cost of doing business and reducing reverse logistics costs while improving customer service is a great opportunity that you do not want to miss.
Benefits:
• Customers sometime decline to accept parts of the order delivered to them.
• With this app, Drivers can deliver partial orders without any hassle.
• Enable customers to return some of their previous orders.
• Empower your delivery driver about where should he return the items to.
• Eliminate items "lost in the system" and not reaching the right warehouse.
• Increase efficiency in returning non-durable items and improve the bottom-line.
• Better visibility for distributors over the whereabouts and status of returned Items.
Features:
• Returned orders are scanned using a mobile device.
• Back-end SAP SD system is updated with quantities and other data.
• Delivery driver receives specific instructions on how to handle the returned items.
• Drivers would be able to view past and current orders.
• Updates inventory in real-time and it depends on business logic.
• Built on SAP Netweaver Gateway, oData and Hybrid (Phone Gap) Platform.